Who we are
Our website address is: https://keelash.com
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Keelash.com or its related sites and services. By purchasing our products, art or engaging with our services, you consent to the practices described in this policy.
This Privacy Policy does not apply to the practices of third parties that we do not own or control.
Information we collect
To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering, including order history. You may also choose to provide us with additional personal information (for a custom order of artwork, for example).
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
When visitors leave comments (if any) on the website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Legal Basis for Processing
We collect and process your personal information for the following purposes, based on the legal grounds provided by the GDPR and number of legal bases:
Contractual Obligations: To fulfil orders, process payments, settle disputes and provide customer support related to your purchases.
Legitimate Interest: To manage and improve our website, respond to inquiries, and enhance the customer experience.
Personalisation: With your consent, we may use your data to offer personalized recommendations and marketing communications.
Legal Compliance: To fulfil any legal obligations or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
Information Sharing and Disclosure
Information about our customers is important to our business. We do not share your personal information with third parties, except in the following cases:
Service providers. We engage certain trusted third parties to perform functions and provide services to my website, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
If you request a password reset, your IP address will be included in the reset email.
Business transfers – If we sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws – We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
We do not sell personal information to third parties.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. We may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce agreements.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
How we secure your personal information
We take appropriate technical and organisational measures to secure your personal information and to protect it against unauthorised or unlawful use or processing as well as against the accidental loss or destruction of, or damage to, your personal information, including:
Transmission of information (including personal information) over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Your Rights
You have the following rights over your personal data
Access: You can request access to the personal data I hold about you.
Rectification: You can request corrections to inaccurate or incomplete data.
Erasure: You can request the deletion of your data. Absent exceptional circumstances like where I am required to store data for legal reasons.
Restriction: You can request restrictions on how I process your data.
Objection: You can object to certain processing activities, including direct marketing.
You can exercise your right by sending an email to info@keelash.com or via our contact form on website.
Cookie Policy
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Keelash website, with the drawback that certain features of website may not function properly without the aid of cookies.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Privacy Policy Changes
Although most changes are likely to be minor, Keelash may change its Privacy Policy from time to time, and at our sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
